Purchasing Logistics Services 

This is how we do it:

Demand analysis and definition of requirements

We start with a thorough analysis of our customers' logistics requirements and needs and identify potential for improvement and bottlenecks based on current logistics processes. We then define clear requirements for logistics services that enable individual needs and goals to be optimally fulfilled and achieved.

2. Market analysis and supplier evaluation

The jointly created requirements specifications contain the requirements of the specialist departments. They are the starting point for a comprehensive market analysis to identify potential service providers. We check whether sea freight, air freight, road transport or a combination of these modes of transport is an option and research suitable CEP services, storage service providers and packaging service providers. We evaluate suppliers on the basis of various criteria such as experience, references, quality, reliability and costs. The quantification of sustainability criteria can also be included in the selection.

3. Negotiation and conclusion of contract

We support our customers in negotiating contracts and service level agreements (SLAs) with their preferred service providers. By negotiating in parallel with several providers, we achieve optimum contractual conditions and tariffs. In order to ensure that the agreed services are fulfilled at market conditions, we pay particular attention to contractual components that have an impact on pricing, such as price escalation clauses (e.g. diesel floaters) and regulations on liability and risk distribution. Aspects of sustainability and corresponding best practices are also a subject of negotiation.

4. Implementation and performance management

Once the contract has been signed, we support our customers in implementing the logistics services. We continuously monitor the performance of the service providers, are available to our customers with our logistics expertise and use mechanisms to measure and improve performance. We ensure that the agreed service levels are adhered to and, if necessary, develop measures to optimize processes.

5. Risk management and continuous improvement 

We support our customers in identifying and assessing risks in connection with logistics services and, in particular, in avoiding risks in the event of a possible change of service provider. Start-up difficulties, delivery delays, quality and safety problems are typical risk factors that can be avoided through risk prevention. We develop strategies to minimize risks and promote a culture of continuous improvement in order to continuously increase the efficiency and effectiveness of logistics processes.