Business process optimisation or business process re-engineering allows the client to make their administrative and planning processes more efficient across departments and locations within an international network.
Experience shows that a business process analysis and optimisation project poses challenges for all those involved, in that at least three groups with different fields of knowledge have to work together:
- Employees from the departments involved
They have expert knowledge of the business process. They are usually the people responsible for the processes that are being analysed in the production, product development, storage and administrative/planning fields of daily operations.
- Employees from the participating IT departments
They have the knowledge necessary to administer the processes using the relevant master data within the company’s IT systems
- The Metroplan modellers
They have both the methodological knowledge of modelling and best practice experience in the relevant business processes and IT systems gained from other companies.
Metroplan - Approach and methodology
Metroplan fits its approach to the individual requirements of the customer, however, the following points are always a part of the methodology:
- Specifying the core and support processes throughout the product development and value-added processes in production, quality management, logistics, sales and after sales
- Selecting and defining the operational processes which need to be optimised
- Process analysis (e.g. using the RACI method) taking into account the IT systems in place, as well as the relevant tools and documents
- Identifying organisational and/or technological weak points
- Comparison with the best practice solutions of other companies
- Developing and assessing fields of activity and their alternatives
- Setting KPIs to measure improvement
- Support in implementing the selected activity alternatives
- Uniform, efficient processes at all of a company’s locations and production facilities which leads to reduced “time to market” and “cash-to-cash cycle times”
- Lower personnel expenses due to optimised business processes
- Corporate risks are reduced
- IT systems are optimally utilised on a universal basis
- Clear process descriptions and responsibilities, extending jurisdiction