Process optimisation | Electrical engineering


Electronics & Life science

Company size

20,100 employees

Project duration

12 months

North Rhine-Westphalia


The concerning business area of our customer is a specialist for complete solutions for cleaning, disinfection and sterilisation in hospitals and practices


Metroplan supported the customer in the analysis and optimisation of core processes in the systems business of the Central Sterile Supply Department (CSSD)

  • Analysis and optimisation of core processes in the CSSD systems business as a prerequisite for the growth strategy of the following years
  • Establishment of a regulatory affairs network and supplier management for the goods used in trading
  • Creation and training of tools for the acquisition and execution process
  • Development of a revenue model taking into account after sales for these products
  • Process for creating a service concept for each CSSD
  • Preparation of a manual and training concept for all MAs involved