Tender for B2B and B2C fulfilment services for Poland, Germany and France. Selection of the best service provider in each case with negotiation of a framework agreement and an SLA agreement. Support during the ramp-up phase from IT connection to final service acceptance.

• Preparation of specifications and tender documents
• Tendering of the fulfilment service in the market
• Final selection of the service provider based on price and performance criteria
• Guidance during negotiations and co-drafting of the new framework contract (incl. SLA agreement) up to final signature
• Ramp-up management with all preparatory measures such as support in the preparation of specifications, IT connection, quantity planning and project management
• Connection of carriers in inbound and outbound for B2B and B2C
• Management of change requests
• Successful acceptance of services
• Invoice verification and approval in the ramp-up phase