Optimisation of the supplier relationship with the sole logistics service provider for the fulfillment of the online business. Improvement of profitability, reliability and quality promises in the future cooperation.

• Benchmark on existing tariffs and conditions for fulfilment services in B2C online business
• Cost break down of conditions and validation of process costs
• Weak point analysis in the processes and the storage technology used by the fulfilment service provider
• Recommendations for optimal storage/picking technology and alternative logistics service providers for this application
• Development of the negotiation strategy with the existing service provider including derivation of the "red line"
• Optimisation of the SLA agreement (processes and structure)
• Accompanying the negotiations and co-designing the new framework agreement until the final signing