Performance Benchmark | Fulfillment service provider


Consumer & Food

Company size

12,000 employees

Project duration

3 months


2.1 billion revenue



Our customer is a franchise company based in Krefeld. With over 1,650 stores in eleven European countries and more than 12,000 employees, it is the largest specialist retail chain for pet food and accessories in Europe.


Optimisation of the supplier relationship with the sole logistics service provider for the fulfillment of the online business. Improvement of profitability, reliability and quality promises in the future cooperation.

  • Benchmark on existing tariffs and conditions for fulfilment services in B2C online business
  • Cost break down of conditions and validation of process costs
  • Weak point analysis in the processes and the storage technology used by the fulfilment service provider
  • Recommendations for optimal storage/picking technology and alternative logistics service providers for this application
  • Development of the negotiation strategy with the existing service provider including derivation of the "red line"
  • Optimisation of the SLA agreement (processes and structure)
  • Accompanying the negotiations and co-designing the new framework agreement until the final signing